New Delhi: In a significant step towards revitalising India’s postal ecosystem, Union Minister for Communications and Development of the North Eastern Region, Shri Jyotiraditya Scindia, held an in-depth interaction with Postal and Sorting Assistants representing all 23 postal circles of the Department of Posts (DoP) across the country. The session, held on July 2, 2025, reflected the government’s commitment to strengthening the backbone of the postal network and driving a modern, customer-first transformation.
Frontline Workers at the Heart of Postal Reform
The session offered a platform for the Postal and Sorting Assistants—the frontline force of India Post—to directly share their ground-level experiences, feedback, and innovative ideas. These employees serve as vital conduits of communication and delivery in urban and rural regions alike. While Postal Assistants manage customer interfaces in post offices, Sorting Assistants play an essential role behind the scenes in Railway Mail Services, Air Mail Sorting Units, and Transit Mail Offices.
Acknowledging their role in ensuring timely service delivery, financial inclusion, and execution of social security schemes, Shri Scindia expressed deep appreciation for their relentless service and dedication.
India Post: From Service Provider to Profit Centre
Reiterating his strategic vision, the Union Minister highlighted the roadmap to transform India Post into a profit-oriented, digitally driven logistics organisation. He underscored the need for seamless integration across operational verticals—Mails, Parcels, International Mails, Savings Bank, Insurance, and Citizen-Centric Services—to emerge as a one-stop solution for Indian consumers.
“We are committed to making India Post a cutting-edge organisation. But this transformation is only possible if we all move forward together,” stated Shri Scindia, pledging his full support to the workforce.
Digital Innovations: IT 2.0 and Digital Address Code
The Minister discussed the IT 2.0 project, a flagship initiative aimed at digitising the entire postal network to enhance speed, accuracy, and transparency. The project is aligned with the latest industry standards to modernise operations and customer experience.
He also detailed the Digital Address Code (DAC) project, a transformative initiative that will introduce standardised, geo-coded addresses to revolutionise logistics, e-commerce, and last-mile delivery services across the country.
Jyotiraditya Scindia Encourages Adaptability and Teamwork
Shri Scindia urged all employees to embrace technological change and actively contribute to the Department’s digital transition. He stressed that the adaptability of staff, their willingness to upskill, and their cooperation will be pivotal in the successful implementation of digital tools and real-time services.
“Let us become a source of strength for one another. If someone is lacking, let us lend our strength with unity, positivity, and purpose,” he said, invoking a spirit of teamwork and collective growth.
Path Ahead: Learning, Innovation and Citizen-Centric Growth
Looking ahead, the Union Minister reaffirmed the government’s ambition to make India Post a leader in public logistics and a dependable arm of governance. He encouraged the assistants to continuously seek learning, stay customer-focused, and play a key role in achieving financial sustainability for the Department.
The session concluded with Shri Scindia thanking all participants for their service, urging them to uphold the Department’s timeless motto—Dak Sewa, Jan Sewa—as they work towards building a future-ready India Post.
For more details, check press release on PIB website.
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