New Delhi (India-madagascar): In New Delhi, Dr. Jitendra Singh, Union Minister of State, met with Madagascar’s Minister of Labour, Employment & Public Service, Mrs. Hanitra Fitiavana Razakaboana, advancing a partnership on civil services training and governance reforms. India showcased flagship digital and administrative innovations—JAM Trinity (Jan Dhan–Aadhaar–Mobile), Unified Payments Interface (UPI), and the AI-driven CPGRAMS grievance redressal platform—as global benchmarks for inclusive and transparent governance. Recent reforms such as Swachh Bharat, pension digitization, and Mission Karmayogi were cited for their impact on citizen service and administrative efficiency.
Capacity Building: New Channels for Madagascar
Central to the discussion was India’s commitment to building administrative capacity in Madagascar. Malagasy civil servants are already participating in tailored leadership and governance courses at India’s National Centre for Good Governance (NCGG), under a three-year MoU signed in March 2025. The collaboration includes training in agriculture, urban development, and labour reforms, focused on modernizing Madagascar’s administrative systems. Madagascar expressed interest in broadening this cooperation, recognizing the tangible benefits of India’s technology-led governance practices.
India’s Governance Reforms: Models of Inclusivity and Efficiency
Dr. Singh highlighted major Indian innovations:
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CPGRAMS: AI-enabled grievance platform for fast complaint resolution, supporting faceless, seamless, paperless government services.
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Jeevan Pramaan: Biometric digital life certificates for pensioners.
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Direct Benefit Transfers (DBT): Leveraging JAM Trinity and UPI, India processed 16.8 billion payments in October 2024 alone, with the nation accounting for nearly half of global digital transactions.
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Mission Karmayogi: Capacity building for civil servants.
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Multilingual Recruitment Exams: Available in 13 regional languages, aiming for all 22 scheduled languages.
India’s reforms have reduced delays, minimized corruption, and democratized public employment (abolition of interviews for Group C/D posts), while simplifying processes (single pension forms, unified fellowship portals, and repeal of 1,600+ obsolete rules). Initiatives such as Rozgar Melas and facial-recognition-enabled pension life certification have further streamlined citizen services.
South–South Collaboration and Global Relevance
Both Ministers underscored these reforms as valuable for Madagascar, especially in digital payments, pension management, and grievance redressal. The training efforts align with India’s philosophy of “Vasudhaiva Kutumbakam” (World is One Family) and its Vision MAHASAGAR for regional security and growth. This partnership reaffirms India’s role in South–South cooperation, sharing developmental expertise with fellow nations.
Conclusion
The meeting reflected India’s strategic priority in exporting good governance practices and supporting administrative reform in partner countries. For Madagascar, India’s experience brings new opportunities for civil services modernization; for India, the collaboration demonstrates its leadership in digital and inclusive statecraft.
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Source: PIB
