Domino’s Gariahat Branch Faces Heat Over Poor Service and Customer Complaints
In Kolkata’s bustling Gariahat area, Domino’s has long been a go-to spot for youngsters, families and office-goers looking for a quick meal. However, in recent times, the Gariahat branch has come under sharp criticism from several customers who claim that the outlet has failed to maintain the brand’s reputation. Complaints range from rude staff behavior to crumbling infrastructure and even issues with food quality. For a global fast-food chain known for consistency and service, such recurring experiences have raised questions about management and accountability.
Staff Behavior Sparks Disappointment
One of the biggest pain points customers have highlighted is the behavior of the staff. Instead of a welcoming and friendly attitude, several visitors allege that the employees often come across as rude or dismissive. From taking orders carelessly to ignoring requests for assistance, the staff’s approach has left customers feeling disrespected and undervalued.
Food chains like Domino’s thrive on quick service and pleasant customer interactions, but when those expectations are not met, it leaves a lasting negative impression. Many regulars who once frequented the outlet now say they hesitate to return because of the attitude of the employees.
Infrastructure in Shambles
Walking into a food outlet should feel inviting, yet the Domino’s Gariahat branch seems to tell another story. Customers have pointed out broken walls, chipped paint and poor maintenance of the seating area. A restaurant’s ambiance is part of the dining experience, and when the infrastructure is visibly neglected, it sends a message of carelessness.
A few diners even reported that chairs and tables were in poor condition, making it difficult to enjoy a simple meal. For a brand that enjoys a significant presence across India, the neglect of this outlet raises concerns about whether quality checks are being carried out regularly.
Wrong Orders and Careless Service
Accuracy in fulfilling orders is one of the most basic expectations from any eatery, but several customers say the Gariahat outlet often gets it wrong. Some have claimed they received pizzas with the wrong toppings while others complained about missing items from combo meals. Instead of prompt rectification, customers allege that the staff often argue or dismiss complaints.
This not only leads to frustration but also eats away at the trust customers place in the brand. For those ordering online for home delivery, wrong orders become an even bigger hassle as it means either waiting longer for a replacement or being forced to settle with something they never asked for.
Declining Food Quality
Perhaps the most concerning issue raised by customers is the decline in food quality. Domino’s is known for serving fresh pizzas with consistent taste across outlets, but the Gariahat branch appears to have fallen short of that standard. Complaints about undercooked bases, stale toppings and poor hygiene practices have surfaced repeatedly.
Some customers even noted that the food served at this branch does not match the standard they have experienced at other Domino’s outlets in Kolkata. This inconsistency is not only disappointing but also undermines the trust the brand has built over the years.
The Larger Impact
The problems at the Gariahat branch reflect more than just one bad dining experience. In a city like Kolkata, where food culture is deeply valued, word-of-mouth spreads quickly. Poor service, broken infrastructure and declining food quality can severely damage the reputation of an outlet. With competition from other pizza chains and numerous local eateries, Domino’s cannot afford to alienate its loyal customers.
Customers today expect more than just food—they look for an overall experience that makes them feel valued. When even the basics like politeness, hygiene and accurate orders are missing, it damages not only the outlet’s reputation but also the image of the brand across the city.
Time for Accountability
For Domino’s to restore its image in Gariahat, serious steps need to be taken. Training staff to improve their customer service skills, repairing the infrastructure and ensuring food quality must be prioritized immediately. Regular audits by the parent company could help keep the outlet in check and prevent further damage to the brand’s reputation.
Customers deserve better than careless service and declining standards. Gariahat is one of the busiest and most popular areas in Kolkata, and Domino’s has the potential to thrive here. But unless action is taken quickly, the outlet risks losing the trust and loyalty of its customer base.
