NEW DELHI: In a recent incident that has drawn sharp criticism, senior Congress leader P. Chidambaram expressed his discontent with Air India’s management after a delay on Flight AI 540 from Delhi to Chennai. The flight, originally scheduled to depart at 8:45 PM, pushed back 40 minutes later at 9:25 PM. During this time, passengers were left waiting on the aerobridge for 15 minutes, despite being cleared for boarding.
Chidambaram, a frequent Air India traveler, took to social media to share his frustration, highlighting the lack of clarity and poor coordination that led to the delay. He noted that the boarding process began ten minutes after the scheduled departure, leaving passengers in the dark about the actual departure time.
He further criticized the airline for its failure to show any noticeable improvement since the management transition from the government to the private sector, under Tata Group’s ownership. “I regret that there has been practically no improvement since the management changed hands,” Chidambaram remarked, suggesting that the airline’s issues stemmed from incompetent management at various levels.
This is not the first instance of complaints against the airline. In recent weeks, Air India has faced criticism over multiple service issues, including payment-related problems and hygiene concerns. Notably, Grammy-winning musician Ricky Kej recently reported difficulties with UPI payments during check-in, while another passenger found a cockroach in their meal on a Delhi-New York flight.
As Air India continues its transformation under the new management, it remains to be seen whether these service-related issues will be addressed effectively.
Web Team, C6N
