Minister of State for Communications and Rural Development, Pemmasani Chandra Sekhar, has undertaken a comprehensive review of the performance of India Post across all Postal Circles, emphasising the need to align citizen-centric services with revenue sustainability. The monthly review process aims to drive modernisation, strengthen financial inclusion, and enable strategic business growth across the postal network.
Strategic Push for Business Growth and Revenue Discipline
During the review, Dr. Pemmasani directed India Post to adopt a proactive, market-oriented approach to business development. He advised outreach to businesses and entities contributing high GST, and called for the creation of Dedicated Marketing Executive teams in every Postal Circle to track leads, conversions, and revenue on a daily basis.
He further urged Circle Heads to leverage regional strengths—including local geography, industrial presence, and commercial potential—to design customised growth strategies that reflect on-ground realities.
Monthly Reviews for Stronger Oversight
The Minister has instituted monthly performance reviews covering all 24 Postal Circles, enhancing the quarterly monitoring framework laid down by Jyotiraditya Scindia, Union Minister for Communications. Personally chaired by Dr. Pemmasani each month, these reviews are intended to:
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Detect operational issues early
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Enable swift course correction
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Ensure consistent achievement of service and performance benchmarks
Focus Areas: Efficiency, Inclusion and Tech-Led Reforms
Discussions during the review centred on:
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Operational efficiency in mail and parcel delivery
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Financial inclusion through savings and insurance expansion
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Logistics growth to support national supply chains
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Technology-driven reforms aligned with the vision of Viksit Bharat under Narendra Modi
The Minister highlighted India Post’s unmatched national footprint and called for optimal utilisation of resources to strengthen last-mile delivery while expanding savings and insurance coverage—balancing public welfare with financial prudence across all performance metrics.
Recognition of High-Performing Circles
Dr. Pemmasani commended the Karnataka Circle for strong grassroots performance and successful acquisition of new customers and markets. He also lauded the Northeastern Circle for:
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Opening 1.54 lakh new savings accounts
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Mobilising ₹276 crore under PLI/RPLI
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Implementing structured MSME outreach programmes
These achievements were cited as models for other Circles to emulate.
Serving 1.4 Billion Citizens with Future-Ready Services
Reiterating India Post’s national mandate, the Minister emphasised that serving over 1.4 billion citizens is both a responsibility and a strategic opportunity. He stressed that efficient services, digital integrity, and financial discipline must underpin India Post’s transformation into a self-reliant, future-ready institution capable of sustained growth and expanded regional outreach.
Conclusion
The monthly review of Postal Circles reflects a decisive shift toward data-driven oversight, strategic business development, and technology-enabled reforms at India Post. By integrating citizen service delivery with revenue sustainability, the Ministry aims to modernise the postal ecosystem—positioning India Post as a resilient, inclusive, and commercially agile public service institution.
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Source: PIB
