The 15th Pension Adalat was successfully conducted on 24 December 2025 at the Indian Institute of Public Administration (IIPA), New Delhi, under the chairpersonship of Ms. Rachana Shah, Secretary, Department of Personnel & Training (DoPT), Department of Administrative Reforms & Public Grievances (DARPG), and Department of Pension & Pensioners’ Welfare (DoPPW). The Adalat marked a significant step toward ensuring timely justice, dignity, and financial security for pensioners, with focused redressal of long-pending grievances.
1,087 Long-Pending Grievances Taken Up
A total of 1,087 long-standing pension-related grievances pertaining to 30 Ministries and Departments, including Defence, Home Affairs, Finance, Posts, Housing & Urban Affairs, Civil Aviation, and others, were taken up during the Adalat. Of these, 815 grievances were resolved on the spot, underscoring the efficiency and responsiveness of the Pension Adalat mechanism.
‘Jan Samvad’ Highlights Human-Centric Governance
The Pension Adalat featured ‘Jan Samvad’ success stories, offering direct interaction between pensioners and authorities. These narratives reflected the Government’s commitment to empathetic governance, faster grievance resolution, and restoring trust among pensioners by addressing issues that had remained unresolved for years.
Key Success Stories from the Pension Adalat
Shri Satyam Mishra (Prayagraj, Uttar Pradesh)
With a grievance pending for over 114 days regarding non-release of Extra Ordinary Pension since July 2024, Shri Mishra personally joined via video conference. Officers from the Border Security Force (BSF) informed that his case had been settled, with arrears of ₹5,73,728 (including ex-gratia) already paid. His Extra Ordinary Pension will commence from 1 December 2025.
Shri Daljit Singh (Rewari, Haryana)
Shri Singh’s grievance, pending for more than 150 days, concerned non-payment of commutation amount and disability-related benefits. The PCDA(P), Prayagraj, Ministry of Defence confirmed that the commuted amount of ₹12,02,656 had been credited on 10 November 2025, resolving the issue.
Shri Nasim Akhtar (Srinagar, Jammu & Kashmir)
Pending since August 2020, Shri Akhtar’s family pension case was taken up during the Adalat. Authorities from CC(P), CPAO informed that the pension authority was issued on 24 December 2025, and arrears would be released without further delay.
Ms. Kanchan Bala (Una, Himachal Pradesh)
Facing delays since January 2021 in the grant of family pension as an unmarried daughter of a deceased BSF employee, Ms. Bala personally shared her financial hardships via VC. BSF officials assured that her case had been processed and would be reviewed and resolved within ten days.
Ms. Mukta Chakraborty (Guwahati, Assam)
Her grievance regarding family pension, pending since October 2020, was reviewed despite earlier submissions and a CPGRAMS complaint. Authorities from PAO-CBDT and CPAO were directed to review and resolve the case within ten days, ensuring expedited follow-up.
Ms. Manika Das (Darjeeling, West Bengal)
With a grievance pending for over 229 days concerning non-payment of remaining 50% family pension arrears (2017–2024), the Adalat confirmed that arrears amounting to ₹18 lakh would be credited shortly, and her pension would commence from 31 December 2025.
Conclusion
The 15th Pension Adalat stands as a powerful example of citizen-centric grievance redressal, combining administrative efficiency with compassion. By resolving a majority of long-pending cases and addressing deeply personal struggles through direct dialogue, the initiative reinforces the Government’s resolve to uphold the dignity, rights, and financial security of pensioners, while strengthening trust in public service delivery mechanisms.
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Source: PIB
