In a landmark development for India’s digital commerce ecosystem, the Department of Posts has successfully delivered its first-ever online order through the Open Network for Digital Commerce (ONDC) while operating as a Logistics Service Provider (LSP). The order was booked on January 13, 2026 and delivered on January 15, 2026, signalling India Post’s growing role as a technology-enabled logistics backbone for inclusive e-commerce.
First ONDC Order Delivered Through India Post Network
The inaugural order was placed by UdyamWell, an ONDC-enabled initiative dedicated to empowering Bharatpreneurs, including artisans, farmers, and rural entrepreneurs. The successful booking and delivery represent a significant milestone in India Post’s transformation into a digitally integrated logistics partner.
This achievement reflects the Department of Posts’ expanding role beyond traditional mail services into interoperable, platform-driven digital logistics solutions.
Strengthening ONDC Through Nationwide Postal Reach
Through its integration with ONDC, the Department of Posts now enables:
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Sellers on ONDC buyer apps to select India Post as their logistics partner
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Seamless pickup, booking, transmission, and last-mile delivery
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End-to-end parcel movement supported by its pan-India postal network
This integration brings together the reliability of India Post’s physical infrastructure with the flexibility of open digital commerce architecture.
“Click & Book” Model Enables Fully Digital Logistics
Currently, the Department of Posts is live on ONDC under the “Click & Book” model, offering sellers a fully digital and convenient logistics experience.
Under this model, sellers can:
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Generate digital pickup requests
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Choose India Post as their logistics partner
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Get parcels picked up directly from their premises
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Make payment for postage at the time of pickup
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Track consignments end-to-end using technology-enabled postal systems
This digitised workflow enhances efficiency, transparency, and ease of access for small businesses.
Boost for MSMEs, Artisans and Rural Entrepreneurs
The onboarding of India Post as a Logistics Service Provider on ONDC is expected to significantly benefit:
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MSMEs
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Self-help groups (SHGs)
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Artisans and crafts communities
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Farmers and rural entrepreneurs
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Small sellers in remote and underserved regions
With its unmatched geographic reach and public trust, India Post is uniquely positioned to enable inclusive participation in India’s digital economy.
A Step Towards Inclusive Digital Commerce
The successful delivery of the first ONDC order demonstrates the Department of Posts’ readiness to function as a modern, interoperable logistics platform. By combining:
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A legacy of trusted public service
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A vast delivery infrastructure
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Growing digital capabilities
India Post is emerging as a critical enabler of equitable, accessible, and scalable e-commerce across Bharat.
Conclusion
The Department of Posts’ first successful ONDC delivery is more than a technological milestone — it represents a strategic shift toward building a democratised digital commerce ecosystem. As India Post deepens its integration with ONDC and expands digital services, it is set to play a transformative role in empowering small sellers, strengthening MSMEs, and connecting rural India to national markets. This initiative reinforces the vision of an inclusive, tech-enabled, and people-centric digital economy.
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Source: PIB
