New Delhi – A groundbreaking Delhi airport Family programme called Family@DEL was launched at Indira Gandhi International airport on Thursday, marking a significant advancement in passenger-centric services. The initiative was operationalized by Delhi International Airport Limited across all three terminals, offering travelling families comprehensive access to dedicated facilities and services designed to enhance comfort and convenience.
The Delhi airport Family programme represents a major step forward in creating inclusive travel experiences for families navigating through one of the world’s busiest airport facilities. This passenger-centric initiative addresses the unique challenges faced by families with children, elderly members, and passengers with restricted mobility.
Comprehensive Service Offerings
The Delhi airport Family programme provides families with access to dedicated terminal entry gates, ensuring smoother entry processes without the usual congestion. Additionally, exclusive family check-in counters have been established to expedite the check-in process, allowing families to complete formalities more efficiently than through standard counters.
Priority security lanes form another crucial component of the Delhi airport Family programme, enabling families to move through security checkpoints with reduced waiting times. The initiative also includes designated family seating areas at food courts, complete with specially curated kids’ menus that cater to children’s dietary preferences and requirements.
Accessibility Across All Terminals
According to Delhi International Airport Limited, the Delhi airport Family programme is now operational across all three terminals of the airport from Thursday. A spokesperson emphasized that the programme aims to simplify every stage of the airport journey by offering thoughtfully curated services tailored to the unique needs of families, thereby enhancing the overall passenger experience.
The comprehensive implementation of the Delhi airport Family programme ensures that regardless of which terminal families use for their journey, they will have consistent access to the full range of family-friendly services and facilities.
Buggy Assistance and Mobility Support
Officials confirmed that the Delhi airport Family programme includes buggy assistance for families who require it, extending all the way to boarding gates. This service ensures a seamless journey from the terminal forecourt to departure gates, particularly benefiting families with young children, elderly members, or those carrying substantial luggage.
The Delhi airport Family programme recognizes that mobility can be a significant challenge for families, especially those traveling with infants or elderly passengers. By providing dedicated transportation assistance, the initiative removes a major source of stress from the travel experience.
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Specialized Facilities for Infants and Children
Family travellers utilizing the Delhi airport Family programme can enjoy complimentary baby strollers, making it easier to navigate the expansive terminal spaces with young children. Private baby care rooms have been established to provide parents with comfortable, hygienic spaces for infant care activities.
The Delhi airport Family programme also features specially trained on-ground Family Assistance Buddies who guide and support families throughout their airport journey. These dedicated staff members understand the specific needs of family travellers and can provide targeted assistance at various touchpoints.
Passenger with Restricted Mobility Accommodations
The Delhi airport Family programme extends its services to passengers with restricted mobilities, offering PRM-friendly washrooms designed for accessibility. This inclusive approach ensures that all family members, regardless of physical abilities, can navigate the airport with dignity and ease.
According to the airport spokesperson, the Delhi airport Family programme defines “family” as those travelling with children or with elderly members, ensuring that the services reach those who need them most.
No Additional Costs or Registration
A particularly noteworthy aspect of the Delhi airport Family programme is that no additional fee or pre-registration is required to avail the services. This barrier-free access ensures that all families can benefit from the initiative without financial burden or administrative hassle.
At dedicated entry gates at terminals 1, 2, and 3, staff members are deployed to guide family members utilizing the Delhi airport Family programme. This hands-on support begins at the very first touchpoint of the airport journey.
Command Setup for Comprehensive Assistance
Delhi International Airport Limited stated that the Delhi airport Family programme includes a command setup for assistance, helping families with infants, elderly members, or those with limited mobility move easily through the airport. This centralized coordination ensures consistent service delivery and rapid response to family needs.
Leadership Vision and Commitment
Speaking about the initiative, Videh Kumar Jaipuriar, CEO of the GMR-Aero-led DIAL, emphasized that the Delhi airport Family programme reflects the airport’s commitment to creating a more inclusive airport experience. He acknowledged the unique needs of families and highlighted how the initiative was thoughtfully designed to ensure journeys through Delhi International Airport are comfortable, seamless, stress-free, and reassuring.
Jaipuriar’s comments underscore that the Delhi airport Family programme represents more than just additional services—it embodies a fundamental shift in how airports approach family travel. By considering every touchpoint from departure forecourt to boarding gates, the initiative creates a holistic support system that transforms the family travel experience at one of India’s premier aviation facilities.
