The Navi Mumbai Municipal Corporation (NMMC) has launched an upgraded grievance redressal system aimed at improving the process for citizens to report complaints about road conditions and drainage issues. The revamped system includes the new ‘Daksh App’, designed to streamline the process and ensure quicker action. Additionally, the NMMC has introduced a dedicated WhatsApp number to make it easier for residents to submit their complaints directly.
Through the Daksh App, complaints related to roads and drains will be instantly forwarded to the relevant contractor responsible for road repairs. The engineering department aims to resolve these issues within 24 hours. Residents can also use the WhatsApp number, 8424949888, to register complaints about potholes and other road-related concerns.
Engineer Shirish Aradhwad explained that the Daksh App is an updated version of the previous system and will help monitor ongoing civic works more efficiently. The app also allows citizens to submit photographic evidence along with their complaints. For electricity and water supply issues, the NMMC has set up separate WhatsApp numbers: 8421033099 for electrical issues and 8419900480 for water supply complaints.
Once a complaint is submitted, the concerned contractor is notified, and engineers assess the issue and direct the necessary repair work. After completion, photos of the resolved work will be uploaded to the app or WhatsApp number. The complaint is closed after an inspection, and a receipt of the work is provided if the complaint was made through the app.
Residents can still use the existing toll-free numbers (1800222309/2310) or visit the NMMC website to register complaints via the grievance portal.
This new initiative is aimed at improving civic infrastructure maintenance and ensuring quicker responses to public concerns in Navi Mumbai.
 has launched an upgraded grievance redressal system aimed at improving the process for citizens to report complaints about road conditions and drainage issues. The revamped system includes the new ‘Daksh App’, designed to streamline the process and ensure quicker action. Additionally, the NMMC has introduced a dedicated WhatsApp number to make it easier for residents to submit their complaints directly.){kind=link}