New Delhi: Union Minister of State for Communications Dr. Chandra Sekhar Pemmasani convened a review meeting on the performance of India Post and India Post Payments Bank (IPPB) focusing on digital integration, customer convenience, and service accessibility across India, particularly in rural areas.
Key Performance Highlights
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Customer Base: Over 12 crore customers served by IPPB.
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Deposits: Total deposits nearing ₹20,000 crore.
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Profitability: IPO achieved ₹134 crore profit with ₹2,200 crore revenue in FY 2024-25.
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Growth Rate: Compound annual growth rate of 60-70% over the past two years.
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Workforce Efficiency: Lean staff strength of about 1,250 employees.
Expanding Credit Access
IPPB has expanded credit facilities in rural and underbanked regions through partnerships with HDFC Bank, Axis Bank, Aditya Birla Capital, and Aadhaar Housing Finance. Offers include a broad array of loans such as home, personal, agriculture (KCC), gold, tractor, auto, and commercial vehicle loans. Notably, over 150 loans worth ₹7 crore were disbursed in June 2025, with digital credit products in development to support entrepreneurs and micro-businesses.
Digital and Postal Integration
India Post and IPPB combined boast over 1.64 lakh post offices and access points, supported by postmen and Gramin Dak Sevaks. These resources have delivered seamless banking and postal services including:
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Utility bill payments
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Money transfer services
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e-KYC for Post Office Savings schemes
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Digital Life Certificates for pensioners
The minister applauded these services for enabling banking access at the doorstep, even in remote locations.
Future Outlook outlined by Dr. Chandra Sekhar
Officials outlined plans to evolve India Post and IPPB into a more robust, technology-driven financial service provider. Focus areas include expanding partnerships, innovating product offerings, and leveraging the extensive postal network to achieve universal financial inclusion.
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Source: PIB
