Chennai MTC introduces app-only monthly pass system
chennai MTC has moved another step into digital public transport by launching a fully app-based monthly bus pass on the Chennai One platform. This change is designed to cut down queues at depots and make everyday travel more direct for passengers who rely on Metropolitan Transport Corporation services. Instead of carrying paper passes or visiting physical counters, users can now complete the entire process from buying to activating their pass inside the mobile app. The transition signals a push toward a more streamlined and paperless system for city travel.
The new feature builds on the steady growth of the Chennai One app, which has gained substantial traction among commuters since its launch. With lakhs of passengers already using digital tickets daily, integrating monthly passes is expected to increase app engagement and encourage more people to shift towards dependable public transport. The authorities are positioning this upgrade as a long-term step toward smoother urban mobility.
Chennai MTC expands digital services with new pass options
The digital pass system includes two categories meant to cover the needs of different types of commuters. The Gold pass, priced at ₹1,000, allows unlimited monthly travel on ordinary, deluxe, and express buses. The Diamond pass, priced at ₹2,000, extends this access to all services, including air-conditioned routes. Both options are available through the same app interface, allowing users to select, pay, and activate their preferred pass without visiting a depot.
Activation is straightforward. After purchasing, commuters can either enter a one-time password or scan the QR code displayed inside the bus. Even though the pass is digital, passengers must still show it to the conductor on every trip to validate the ride. The goal here is to maintain accountability while removing the need for physical documentation.
Chennai Unified Metropolitan Transport Authority (CUMTA) and MTC have stated that this initiative is intended to simplify processes that have traditionally involved long waits and manual verification. By shifting to the Chennai One app, officials expect the adoption rate to increase steadily, especially among daily office-goers and frequent travellers who prefer predictable monthly expenses.
Chennai MTC sees rising app usage as travel patterns shift
Since its introduction, the Chennai One app has recorded impressive usage numbers. It was launched in 2025 and quickly crossed more than 6.8 lakh registered users. Over 14 lakh digital tickets have already been booked, along with significant growth in journey searches and route planning activities. This behaviour indicates a strong shift toward digital tools for everyday commuting.
The “One Rupee Ticket” campaign announced earlier played a role in drawing initial attention to the platform. That limited-time offer encouraged many first-time users to download and try the app. With the new monthly pass feature now included, authorities believe the adoption will continue to rise, driven by convenience and cost-saving opportunities.
A promotional incentive has also been introduced. Passengers who pay for their monthly pass through the BHIM app receive a ₹50 cashback. While the amount is modest, it may still attract regular commuters who prefer even small savings on monthly travel expenses. This incentive is part of a broader strategy to make digital transactions more common among public transport users. Also Read: Chennai One Serves Commuters Better as MTC Launches Fully Digital Monthly Pass in 2025
Chennai MTC aims for a smoother and more reliable commuter experience
The Chennai One app functions as a single platform for route searches, live tracking, ticket booking, and now monthly pass management. For many commuters, the ability to handle everything in one place reduces uncertainty during peak hours. Instead of worrying about counters being crowded or passes running out, users can complete all steps from their phone in minutes.
View this post on Instagram
Officials believe that a fully digital pass system will eventually reduce operational pressure on physical depots, freeing staff for other responsibilities and improving overall service efficiency. For passengers, the biggest advantage is predictability no last-minute hassles, no delays, and no dependency on intermediaries.
Conclusion
The new digital monthly pass marks a clear shift in how chennai MTC manages and delivers its services. With simple steps, app-based access, and growing user adoption, the system is set to make urban travel more manageable. As more commuters transition to the app, the city’s public transport network could gradually become more organised and user-friendly.
