Chennai WhatsApp chatbot makes 32 services easy to access anytime
The Chennai WhatsApp chatbot has officially been launched by the Greater Chennai Corporation (GCC), offering a round-the-clock platform where residents can access 32 different civic services directly from their phones. Designed to simplify governance and make essential services available at the tap of a button, this new digital tool is part of Tamil Nadu’s wider e-governance push.
Mayor R Priya inaugurated the chatbot and QR code system, which together aim to cut down the time and effort people usually spend at government offices. The chatbot covers a wide range of services such as applying for birth and death certificates, paying property tax, booking community halls, renewing trade and pet licenses, filing grievances, and even requests related to town planning.
Solid waste management is also included in the system, allowing citizens to request the collection of construction and demolition debris. In addition, residents can get quick details on corporation-run schools, hospitals, and community halls, all within a simple WhatsApp conversation.
How the Chennai WhatsApp chatbot works
Residents can start using the service by sending “Hi” or “Vanakkam” to 94450 61913 on WhatsApp. Once connected, the chatbot gives users three choices “All Services,” “Most Used Services,” and “Call 1913.” From there, navigating to the desired service is simple and interactive.
What makes the Chennai WhatsApp chatbot even more useful is its availability 24/7, ensuring that no one needs to wait in long queues or visit multiple offices to get work done. Services like property tax payments, license renewals, and grievance redressal can now be completed without physical paperwork or delays.
The new system is also being integrated with other essential services. According to officials, the chatbot will soon expand to cover the Chennai Metro Water Supply and Sewerage Board (CMWSSB) and TNREGINET. This will make it possible for citizens to handle water supply, sewerage, and land-related services through the same WhatsApp platform.
Expanding digital access through QR codes
Alongside the chatbot, GCC has introduced QR codes that link directly to tax-related services. These QR codes will be displayed at zonal and ward offices, revenue offices, TNEB counters, Metro Water offices, and e-sevai centers. Tenants of GCC-owned commercial complexes have also been given QR codes to enable faster rent and GST payments.
By scanning these codes, residents can directly access property tax and professional tax services, submit requests for name changes or corrections, and apply or renew trade licenses. This move further reduces dependency on manual paperwork and ensures faster transactions for residents and businesses alike.
A step in Tamil Nadu’s larger e-governance vision
The launch of the Chennai WhatsApp chatbot is part of the Tamil Nadu e-Governance Agency’s (TNEGA) ambitious project to roll out 100 government department services on WhatsApp. Of these, 50 services have already been finalized and are expected to be available in the next three months.
This broader initiative is meant to bring governance closer to the people, making it easier for citizens across the state to interact with government departments in a digital-first way. For Chennai, being one of the largest metropolitan cities in India, the WhatsApp-based approach is expected to make a huge difference in reducing the load at physical offices while increasing convenience for lakhs of residents. Also Read: Google Pixel Watch 4 India Launch: Pricing, Features, and What Makes It Stand Out
Conclusion
The Chennai WhatsApp chatbot is more than just a digital tool it is a step toward smarter, faster, and more citizen-friendly governance. With 32 services already available and more to be added soon, it represents a major leap in how civic services are delivered. By combining accessibility with technology, Chennai has set the stage for a new era of public service delivery that is simple, transparent, and always within reach.
