Bhubaneswar, December 4, 2025 — The Telecom Regulatory Authority of India (TRAI), in partnership with the International Telecommunication Union (ITU), today inaugurated a two-day international workshop on Performance, Quality of Service (QoS) and Quality of Experience (QoE) in Bhubaneswar. The programme convened regulators, service providers and technical experts from across the world to strengthen service-quality frameworks and advance collaborative approaches tailored to diverse national contexts.
TRAI, ITU and Odisha Officials Lead Inaugural Session
The workshop opened with a ceremonial lamp-lighting followed by welcome remarks from Shri Atul Kumar Chaudhary, Secretary, TRAI, and the inaugural address by Shri Anil Kumar Lahoti, Chairman, TRAI. Senior representatives from ITU and the Government of Odisha attended the session.
A video message from Dr. Pemmasani Chandra Sekhar, Union Minister of State for Communications, underscored India’s priority on reliable, high-quality connectivity and ongoing efforts to strengthen service quality under the Telecommunications Act, 2023. Mr Seizo Onoe, Director of the ITU Telecommunication Standardization Bureau (ITU-TSB), delivered a recorded message highlighting the importance of harmonised QoS standards to enable equitable digital transformation.
Chief Secretary Highlights Telecom’s Role in Public Safety and Inclusive Growth
Shri Manoj Ahuja, IAS, Chief Secretary, Government of Odisha, addressed the gathering and drew on Odisha’s disaster-response experience to stress the critical role of telecom services in public safety, early warnings and resilient service delivery. He noted that nearly every welfare programme today depends on connectivity, and called for consumer-centric QoS systems and stronger inter-state and international collaboration.
TRAI Chair: India’s Digital Progress and Need for Regional Cooperation
In his inaugural address, Shri Anil Kumar Lahoti reviewed India’s rapid digital rollout — including 5G expansion, over 1.23 billion telecom subscribers and near-universal 4G coverage — and emphasised the regulatory steps that have enabled affordable access and high data consumption. He spotlighted initiatives such as TRAI’s Quality of Service Rating Framework for Buildings, underlining the growing need to strengthen indoor connectivity given the large share of data use within structures.
Shri Lahoti called for deeper multilateral cooperation and proposed exploring an ITU regional group for Asia on QoS and QoE to address cross-border challenges such as fraud prevention, cybersecurity and network interoperability.
Workshop Themes: From Connectivity Mapping to Satellite Performance
The workshop’s Day-1 agenda included four thematic sessions covering:
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Connectivity mapping techniques and policy implications
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Satellite-service performance and measurement approaches
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Measurement methodologies for QoS and QoE assessments
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A regional panel on service-quality approaches across Asia
Speakers and panellists — drawn from regulators, operators and measurement vendors including Opensignal, Ookla and Keysight Technologies — shared tools, methodologies and regulatory perspectives to foster peer learning.
QSDG and NRA Repository Workstream to Follow
Day-2 will host the Quality of Service Development Group (QSDG) meeting and a rapporteur meeting of ITU-T Study Group 12 on the “NRA Repository” initiative — a proposed global library of QoS and QoE parameters used by regulators. These sessions aim to translate workshop deliberations into concrete, actionable best practices for regulatory bodies and service providers.
Participation and Collaborative Outcomes
The event brought together roughly 150 participants from 39 countries across Asia, Africa and Europe, attending both physically and virtually. The diverse participation — regulators, operators, technology vendors and measurement-tool specialists — reinforced the workshop’s objective to build a deeper understanding of QoS/QoE challenges and to shape practical guidelines for achieving universal, reliable and secure telecom services.
Conclusion
The ITU–TRAI workshop in Bhubaneswar reaffirmed the centrality of service quality to digital inclusion, public safety and economic development. By focusing on connectivity mapping, satellite assessment, harmonised measurement methodologies and regional cooperation, the programme aims to equip regulators and industry with the tools needed to strengthen QoS and QoE frameworks across varied national contexts. Outcomes from the workshop and the subsequent QSDG deliberations are expected to inform future international standards and regional policy coordination.
For further information, contact Shri Abdul Kayum, Advisor (Broadband & Policy Analysis), TRAI, at advbbpa@trai.gov.in.
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Source: PIB
