The Ministry of Consumer Affairs, Food & Public Distribution has successfully concluded Special Campaign 5.0, a two-phase initiative aimed at improving office efficiency, cleanliness, and timely grievance redressal processes across its offices and related organizations. The campaign was inspired by Hon’ble Prime Minister Shri Narendra Modi’s vision to institutionalize Swachhata (cleanliness) and reduce pending work to strengthen governance and service delivery.
Campaign Execution and Outcomes
The Special Campaign 5.0 was carried out in two phases: the Preparatory Phase from 15th to 30th September 2025, focusing on identification of pending files, appeals, references from Members of Parliament and State governments, grievances, records for weeding, scrap, e-waste, and sites needing cleaning or beautification; and the Implementation Phase from 2nd to 31st October 2025, where concerted efforts were made to clear identified pendency and promote cleanliness.
Key achievements include:
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Clearing all pending matters including 7 State Government references, 11 MP references, 937 public grievances, and 15 grievance appeals.
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Weeding out 123,853 physical files and closing 5,592 e-files.
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Conducting 2,503 cleanliness campaigns, freeing 49,830 sq. ft. of office space.
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Generating revenue of ₹1,40,96,339 from obsolete materials and e-waste disposal.
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Department-wide participation including the Department of Food and Public Distribution (DFPD), BIS, NTH, NCCF, NCDRC, all RRSLs, and IILM Ranchi.
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Resolving over 50,000 public grievances and 586 grievance appeals.
Transparency and Public Engagement
The campaign’s progress was closely tracked through the Special Campaign 5.0 portal and shared widely on social media platforms such as X (formerly Twitter), Instagram, Facebook, and via PIB releases, ensuring transparency and encouraging citizen engagement.
Commitment to Citizen-Centric Governance
The Ministry of Consumer Affairs, Food & Public Distribution demonstrated strong leadership and grassroots participation, aligning fully with the national agenda for clean, efficient, and citizen-friendly governance. The success of Special Campaign 5.0 strengthened the Ministry’s commitment to maintaining these high standards of service and administrative excellence.
Conclusion
Special Campaign 5.0 by the Ministry of Consumer Affairs, Food & Public Distribution stands as a model of systematic administrative reforms fostering cleanliness, efficiency, and rapid grievance redressal. This initiative significantly contributes to the government’s broader vision of a transparent, accountable, and responsive administration.
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Source: PIB
